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You are entitled to a statement of your account, and you can request one at any time at no charge. A statement shows your payments, your current balance and any charges applied.
A statement is useful when you want to reconcile your records, confirm a payment has landed, or check the balance before asking for a settlement figure. It is a snapshot of the account as it stood on the date it was produced.
Use the Request a Statement of Account form and tell us whether you would like it by email or post. We aim to send statements within five working days. You can also download your statements yourself, or check whether a payment has reached us.